Delivery & Returns
Order Dispatch
Hong Kong / Macau – We are pleased to offer free standard shipping for all orders over HKD350. For orders under HKD350, a fixed delivery fee of HKD30 will be charged for the delivery. The usual delivery time is 2-5 working days. We will deliver your order by S.F. Express.
Singapore – We are pleased to offer free standard shipping for all orders over SGD100, excluding e-gift cards. For orders under SGD100, a fixed delivery fee of SGD10 will be charged for the delivery. The usual delivery time is 5-7 working days. We will deliver your order by Janio.
Please Note
We aim to dispatch all orders within 1-2 working days.You will then receive an email with the tracking number provided.
Any changes and cancellations are NOT accepted once an order has been placed. A discount code CANNOT be applied after you have placed an order.
If you have ordered more than one item, and any of them is a pre-ordered item, we may dispatch the in-stock items to you first. Additional delivery fees will be covered by us
Refund and Exchange
We offer returns and exchanges within 7 days of receiving your item. Products can only be refunded or exchanged provided they have been unworn or unused, and are in their original selling conditions with all tags intact.
Hong Kong / Macau - If you want to return or exchange an item, please fill in the return & exchange form in your parcel or down a soft copy here. Then, ship the form with the item(s) you would like to return/exchange back to us via SF Express or Janio.
Singapore - If you want to return or exchange an item, please fill in the return & exchange here. Once completed, we will arrange a pick-up at your delivery address.
Return of Defective Items
If quality problems exist, please contact us via Instagram @dzagedesigns, or our website chat stating your order number and send us some pictures of product flaws. We will be happy to help with your request.
Refunded Amount
The refunded amount will be the same as the final price paid for the item, but:
If returning the item(s) would result in the initial order not meeting a promotions minimum spending requirement, the enjoyed discount will also be deducted from the refundable amount.For example, we currently have the “Buy 2 Items Get 20% Off” and “Buy 3 Items Get 30% Off” promotions. If you purchased 3 items and enjoyed 30% off, then later decided to return 1 item, the remaining items will no longer get to enjoy 30% off, and we will instead offer you the next best promotion being 20% off.
The difference between the “initial checkout amount” and the “remaining items with the next best promotion” will be refunded back to your original payment method. This is applicable to any promotion that features a minimum spending requirement including but not limited to “Free Shipping”, “Buy 2 Items Get 20% Off”, and “Buy 3 Items Get 30% Off”.