Shipping Policy For HK & Macau

Free Shipping Threshold

• Within Hong Kong & Macau, we offer FREE shipping for all orders above HK$300.
• No code is required at the checkout.

Dispatch Times

• We dispatch orders every Monday, Wednesday, and Fridays.
• Orders placed on the dispatch days before 1pm will be dispatched on the same day.
• Once dispatched, your items should arrive within 2 days. This means you should receive your items within 3-5 days of placing or order.

Delivery Locations

• All locations within Hong Kong & Macau can be delivered to.
• We deliver to both SF lockers, and door-to-door.
• Simply input the address at the checkout and leave the rest to us!

Order Status

• Once your order has been dispatched, we will send you an email to notify you.
• There will also be an SF tracking number so you can see where you parcel is and when it may arrive.

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Preorder Items

• While most items are in-stock, preorder items may require 5-10 working days to be dispatched.
• They will be indicated before adding to cart.

Missed Delivery

• In the case of a failed delivery attempt, we will contact you via Whatsapp.
• If there are no issues, we are more than happy to redeliver your order to your address.

*Return fees and additional redelivery fees will apply.

Rush Orders

• In the case of rush or urgent orders, please feel free to message us via our website chat or instagram and we would love to help you out.

Return & Exchange For HK & Macau

It is important to us that you love our items, this is why we offer 14-day money-back guarantee, or an option of free exchanges.

Exchange Policy

• Once your exchange item has been received, we will immediately send you the substitute item the next working day.
• Both back-and-forth delivery fees will be covered by us with no hidden fees.

Exchange: Promotions

• If in the case of an exchange, you decide to add item(s) that result in the initial order meeting a scaling promotion (3 items 10% off, 4 items 15% off, 5 items 20% off), we are more than happy to reimburse you with the discount.

Exchange: Difference in Price

• If the new exchanged items' price is less than the original item, there will be no reimbursement for the difference in price.
• If the new exchanged items' price is more than the original item, you may be charged the price difference to process the exchange.

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Return Policy

• Once the return has been processed, the refunded amount will be transferred to the original payment method within 3 working days.
• If the order was placed via credit card, your month-end statement will indicate that the original payment has been cancelled instead.

Take Note: The returning delivery fee will not be covered, unlike exchange orders.

Refunded Amount

• The refunded amount will be the same as the final price paid for the item, but:
• If returning the item(s) would result in the initial order not meeting a promotions minimum spending requirement, the enjoyed discount will also be deducted from the refundable amount.

Refund: Example

• If your order initially exceeded 5 items thus enjoyed 20% off, then decided to return 1 item, then the entire order is no longer eligible to enjoy 20% for all the items. However, we will still give your remaining order the next best promotion (4 items 15% off), and refund you the difference.
• This is applicable to the HKD300 shipping promotion, and the discount promotions from 3 item 10% off, 4 item 15% off, and 5 item 20% off.

How To Process Return / Exchange

• Find the return & exchange form in the parcel that arrived with your order.
• Decide if you would like to make a return or exchange and fill in the respective sections.
• Ship the Return or Exchange items with the form to our address located in the form via SF Express.
• In the case of an Exchange request, please ship it to us as "paid by receiver" and we'll handle the shipping cost~
• Once received, we will process your request within 3-5 working days.

*If your form is missing or if you have any other questions, please feel free to contact us via our website chat or Instagram and we'll love to help you out.

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Return & Exchange Requirement

• Please ensure the returned clothing is in its original condition: unwashed, unworn, and with its hangtag in place.

* If the clothing has been damaged, we reserve the right to reject the return / exchange request.

Ongoing Promotions For HK & Macau

Welcome Offer

• Welcome To Our D'ZAGE Family!
• Enjoy 10% off your first order. Simply input the code WELCOME10 at the checkout to enjoy!

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Scaling Promotions

• Save $100 HKD upon spending HKD600. Use code DZAGE600
• Save $200 HKD upon spending HKD1,000. Use code DZAGE1000
• Save $300 HKD upon spending HKD1,300. Use code DZAGE1300

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Gift Zone

• Get a free gift with your purchase.
• Upon spending HKD500, add an item from the GIFT ZONE section to your cart, then input the code FREEGIFT to enjoy!

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Student Discount

• Enjoy 12% Off Your Order!
• Simply register on our website, then send us a message via our website chat or Instagram.
• We'll help you arrange your student code

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Healthcare Worker Discount

• Thank you so much for your hard work for Hong Kong!
• Enjoy 15% Off Your Order
• Send us a message via our website chat or Instagram and we'll love to arrange it for you.

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Limitations

• Only one discount code could be used per order.
• Once an order has been placed, the promotion cannot be changed and/or added.

D' Rewards Hong Kong & Macau

How To Earn Points

• Any purchase : HK$1 = 1PT
• Your Birthday : 500 PTS
• Refer-A-Friend : 500 PTS

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New-comer Points

• Create Account
• Follow us on Instagram
• Like Our Facebook Page

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Rewards To Redeem

• 2000PTS = 20% Off Next Order
• 3000PTS = 25% Off Next Order
• 4000PTS = 30% Off Next Order

Payment Options HK & Macau

Credit / Debit Cards

• We accept both Visa and Mastercard credit and debit cards.
• Simply select "Credit Cards" at the payment page of the checkout.

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Payme & FPS

• We accept both Payme & FPS.
• Simply select "PayDollar - Online Payment Service" at the payment page of the checkout.
• You will then be promted to scan a QR code with the respective Payme or FPS app on your phone.

Gift Cards HK & Macau

How To Purchase

• Looking for a gift for your friend, or would like to earn more points? Our gift cards are the choice for you!
• E-Gift Cards can be found in the "Gift Cards" page of our website.
• E-Gift Cards purchased online are sent to electronically your recipient of choice via email.

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Terms Of Use

• Gift Cards are valid for 1 year, from the date of purchase.
• Gift Cards are redeemable on merchandise at dzage.com
• There will be no replacement of the Gift Card if it's lost, stolen or destroyed.
• Gift Cards are non-refundable, non-extensible, non-exchangeable for cash.
• D'ZAGE Official reserves the right to refuse, cancel or hold for review any Gift Cards for suspected fraud, mistakenly issued in an incorrect denomination, or for other violations of Gift Card policies.

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How To Use

• Just apply the Gift Card code at the discount code box at the checkout! Make sure your gift card has been applied before completing your purchase!

Order Cancellations HK & Macau

Can I cancel my order?

• If your order hasn't yet been paid, feel free to contact us via our website or instagram and we can help you cancel your order.
• If you have already paid for your order, we can cancel your order as well, however a $30 administrative fee will be charged.

Questions Hong Kong & Macau

• If you have any other questions, feel free to message us via our website chat or Instagram @dzageofficial.