Orders and Delivery

Shipping and Delivery Fees

  • Currently, we primarily ship within Hong Kong, however if you have any enquiries about shipping Overseas and to Mainland China, please contact our Customer Care Team with contact information here !

  • Also, we do have plans to officially expand overseas in the future so do sign up to our newsletter to get our latest updates! You can easily sign up by clicking here and simply your email!

  • As we mainly ship locally within Hong Kong, there will be no taxes or import duties for you to worry about!
  • If this is the case, please contact our Customer Care Team as soon as possible and we will try our best to sort it out for you! You can find the contact to our Customer Care here.
  • Sadly, we do not provide this service as we want to ensure the package gets safely delivered to you and that you would not have to experience your package being lost.
  • Therefore, all our parcels would require a signature at its arrival to your shipping address so please ensure that there is a personnel that can sign on your behalf for when the parcel arrives.
  • As we want to give you the most efficient and seamless delivery experience regardless of your parcels weight and size, the courier we use may differ from order to order. This implies that we may not always have a tracking number with your order.
  • Therefore, we highly suggest you to kindly input your phone number and email at the checkout so we can send you text and email notifications regarding the exact status of your delivery.
  • If there are no orders currently placed, but your default delivery information is incorrect, simply click here to access your account information where you can change it accordingly.
  • If there is an order that you placed to an incorrect address, but it has not yet been dispatched, please contact our Customer Care Team immediately here. We will try to remediate the issue as soon as possible!
  • However, please note that if your parcel has already been dispatched and is en-route to the incorrect address, then we are not be able to retrieve the parcel and redirect it to you. If this is the case, please contact our Customer Care Team and we will see what we can do to assist you.

Order Tracking

  • Also, you can log in to your account here, and check the status of your order instantly!
  • If you have any further inquiries about your order status or when your order is estimated to arrive, feel free to contact our Customer Care Team with the contacts here.
  • Processing: means that we have received your order and we are processing for its delivery the next working day!
  • Out For Delivery: means that your parcel is enroute to your shipping address and it’ll be in your hands very soon!
  • Arrived: means that your parcel has arrived at your designated shipping address and it has been received with a signature. If you still have not received your package even though the status indicates ‘arrived’, please contact our Customer Care Team here and we will sort it out!
  • If your order has not yet been delivered, then the order status on your D’Zage account page should show ‘processing’. This means that the order has been received and is being packaged

Order Issues

  • Unfortunately, we do not offer exchanges, however we are more than happy to do returns and we will refund you full via the original payment method. Please click here to check our return policies!
  • Amendments or cancellations can't be made once your order's been confirmed! The reason is that we always want to make sure your order gets delivered to you as quickly as possible, so it's sent for processing and delivery as soon as we confirm it.
  • Simply check your account page here where you can see the status of your order. If it states ‘processing’ then it means that we have received your order request and we are doing our best to have it dispatched to you as soon as possible!
  • If you still have concerns, feel free contact our Customer Care Team here and we are always happy to help!
  • We are sorry to hear that and we will make it up to you! Feel free to file for a return by scanning the QR code on the back of the thank you letter which came with your merchandise. To inquire about our return procedure works, click here.

Shipping Delays

  • To accommodate for varying sized and weighted parcels, the courier which we use may change. Compounded by the covid-19 pandemic, the delivery lead times may be affected and be a little longer than usual. Please contact our Customer Care Team if you have any concerns or inquiries.
  • Please click here to view our return procedure and file a return.
  • For any inquires or concerns, please do not hesitate to contact our Customer Care Team and we are more than happy to be of assistance to you!

Returns and Exchanges

Return Information

  • We are more than happy to accept your returns! Simply follow our hassle-free return procedure here!
  • Yes, we are more than happy to accept your returns as long as it is returned to us within 7 working days, and it follows the conditions here!
  • If your return is successful, we aim to refund you the full amount of that item via the original payment method. If the return was unsuccessful, we will immediately contact you and tell you exactly why it was the case and whether or not you’d want us to send it back to you.
  • Please note that if the return was unsuccessful and you wish to keep it anyways, its delivery fee of back to you will be paid at its arrival.
  • If you have any inquiries or concerns, please feel free to contact our Customer Care Team here

  • Simply scan any of the QR codes at the back of your thank you letter which should have come with your order.

  • These QR codes will redirect you to our customer care channels which we will try our best to assist you! 

Exchange Informationn

  • Sorry, but we do not offer exchanges at the moment to reduce the possibility of confusion. Instead, you can file a return form here and follow the return procedure here. Afterwards, we will refund you item in full via the original payment method and you can have the freedom to choose exactly what you want to purchase from our website afterwards!

    Payment, Store Credit, and Discounts 

    Payment

    • We accept payments on credit cards. This includes Master Card and Visa
    • To make it all the more convenient for our Hong Kong consumers, we also accept payments via PayMe!
    • All prices are stated in Hong Kong Dollars (HKD) and they are final upon payment!
    • The reason for this may be caused by the disconnection of your internet, or that the checkout page has been inactive for too long. To fix this, simply refresh the page but please note that the items in your checkout basket may be lost.
    • To ensure this doesn’t happen, we recommend you to take a screenshot of your checkout page before you refresh it, and in the future, proceed with the payment as soon as possible.
    • There’re a few reasons why your payment was unsuccessful:
      • It could be that your internet connection dropped during checkout or that your credit/debit card has been rejected
    • Our number 1 tip to ensure that you have a smooth checkout experience is making sure your Internet connection is stable and strong before paying!
    • If youre unsure as to whether your payment was successful or not, and is concerned that you may have already payed, then don't worry! You can check your order history page here, or you can contact our Customer Care Team and we are more than happy to be of your assistance!

    Promo Codes

    • We are sorry you are experiencing this issue. This can happen for a few reasons:
      • It could be a simple technical issue where your internet connection dropped while you were applying the discount code. If this is the case, ensure you have a stable and strong internet connection, refresh the page, and input it again!
      • If you have any concerns, feel free to contact our Customer Care Team.
    • Please check our News page to see what ongoing promotions we have at the moment.
    • Moreover, you can also follow our Instagram and facebook to get the latest updates about our promotional activities there too!
    • If you have any feedback you want to give us on how we can make your experience with us better, feel free to contact our Customer Care Team!

    Store Credits

    • Unfortunately, we do not have store credits on our website at the moment, but we are constantly looking into how we could improve our website to enhance your shopping experience.
    • If you have any feedback you want to give us on how we can make your experience with us better, feel free to contact our Customer Care Team here!

    Gift Cards

    • Unfortunately, we do not sell gift cards on our website at the moment, but we are constantly looking into how we could improve our website to enhance your shopping experience.
    • If you have any feedback you want to give us on how we can make your experience with us better, feel free to contact our Customer Care Team here!

    Website

    Account

    • No, you do not need to register a D’Zage account to shop with us however we highly recommend you to!
    • By making an account with us, you can save your shipping address and easily track your delivery’s status and view your order history.
    • Also, you can start saving points to join our membership scheme and get your own referral code. With your referral code, you can save up to 10% on all orders year-round and receive a 10% commission from all purchases using your referral code.
    • Click here or contact our Customer Care Team here to inquire more about our membership schemes and its perks!
    • Simply click the ‘forgot my password’ button in the log in page here, and we will send you an email where you can reset your password.
    • If you forgot your email, please contact our Customer Care Team here, and we will retrieve your account for you!
    • It could be a connectivity issue! Please ensure you have a stable and strong internet connection and refresh your inbox or request another password reset.
    • Or, our email may have been accidentally been sent to your spam folder.
    • If you are still unable to reset your password via email, please contact our Customer Care Team here, and we will retrieve your account for you!

    Email Updates and Newsletters

    • This may be due to connectivity problems. If so, please click here and re-subscribe to our newsletter by inputting your email again.
    • Our newsletters include updates such as our latest styles, restocks, and promotions. Also, they include articles which we write relating to trends and fashion which may be of interest to you!