FREE EXPRESS DELIVERY SERVICE
We offer complementary free shipping
Hong Kong: For orders over 300 HKD
Macau: For orders over 400 MOP
Singapore: For orders over 100 SGD
DISPATCH AND DELIVERY TIMES
Hong Kong: Delivery may take 3-5 working days
To Macau: Delivery may take 3-5 working days
To Singapore: Delivery may take 5-7 working days
THINGS TO NOTE
You’ll receive an order confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been dispatched from our warehouse.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
Exceptions to our standard dispatch time may apply to pre-order items which features a “Pre-Order Now” button on the product page, containing the respective dispatch time. In any case, dispatch times will not exceed 10 working days.
HOW DO I TRACK MY D’ZAGE ORDER?
You'll receive an email once your order has shipped titled "Your Order #xxxxx Has Been Dispatched", containing your tracking number.
Alternatively, you can navigate to our websites’ “Track your order” page and insert your email and order number to track your order.
WHAT IF MY TRACKING HASN’T UPDATED?
No stress! Tracking numbers typically update with couriers every 24-48 hours; however, additional delays may occur while your order is in transit.
I RECEIVED A WRONG/DAMAGED, OR ONLY SOME OF MY ITEMS
In the unlikely event you're missing an item, your order is damaged, or you've received a wrong item/order, please contact us with the following information and our Customer Support team will get it sorted immediately;
- Your order number
- The name of the item you didn't receive
- A photo and the name of the item you have received (if the wrong item).
CAN I MAKE A CHANGE TO MY ORDER
Unfortunately, we can only make certain changes to your order once you've hit 'Place Order' at checkout before your order is dispatched, this includes:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
The following information cannot be changed:
- Removing items to your order
- Shipping method
- Adding or changing to a new discount
However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.
Once this time has passed the order can't be cancelled, however you can return/exchange the items once delivered.
I THINK MY ADDRESS IS WRONG ON MY ORDER
Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.
If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.
If your order has shipped, please contact the courier directly ASAP as they may be able to help.
Important to know... If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing or for additional delivery fees, meaning we're not liable to refund/replace this order.
LOCATIONS WE SHIP TO
- Hong Kong
- Macao
- Singapore
Our Mission
Our never-ending goal here at D’ZAGE Official is
to empower our community to live their lives to
their fullest and inspire others to do the same