Everything you need to know about your order, delivery, returns, rewards and the little details in between.
Delivery information, tracking and regional requirements.
We currently ship to Hong Kong, Macau, Taiwan, Singapore and the United Kingdom. If you are outside these locations and would like to try D'zage, please reach out via Instagram @dzagedesigns so we can explore a special arrangement.
Yes. Once your order reaches the applicable threshold, free shipping is automatically applied at checkout.
| Destination | Free shipping threshold | Fixed fee below threshold |
|---|---|---|
| Hong Kong | Over HK$350 | HK$30 |
| Macau | Over HK$350 | HK$53 |
| Taiwan | Over NT$1,500 | NT$250 |
| Singapore | Over S$60 | Shown at checkout if applicable |
| United Kingdom | Over £100 | £20 |
Over 98% of our pieces are in stock and ready to ship. We usually process and fulfil orders within 1–2 business days. Once tracking is available, you will receive a shipping confirmation email.
Delivery time varies by region and logistics provider. We aim to use the fastest and most efficient option available. SF Express is used for Hong Kong, Macau and Taiwan; Hong Kong Post is used for the United Kingdom.
| Destination | Estimated transit time |
|---|---|
| Hong Kong | 1–2 business days |
| Macau | 1–2 business days |
| Taiwan | 3–4 business days |
| United Kingdom | 5–10 business days |
Taxes, customs and duties vary by destination and can change over time. These fees are not prepaid or covered by D'zage.
If your order includes a pre-order piece, we may be able to send available pieces first and cover the additional shipping cost. Split fulfilment is available for orders containing three or more in-stock items. To request this, please contact us through WhatsApp or Instagram.
When your order is dispatched, we will email an Order Fulfilment Confirmation with your tracking number. Click the tracking number in that email to view the latest parcel status on the relevant carrier page.
SF Express Hong Kong reduced SMS notifications from 14 April 2025. Self-pick-up notices are delivered through push notifications in the official SFHK App. Please download the app and enable notifications to receive delivery alerts and monitor live shipment details.
Yes. We ship to SF locations throughout Hong Kong and Macau—enter the location address at checkout and we will arrange it accordingly. SF Express charges a HK$15 storage fee for parcels left uncollected in lockers for more than 24 hours; this is separate from shipping and is not covered by the free-shipping policy.
Taiwan customs requires us to submit additional information when dispatching your order. Please provide your National ID number, Chinese full name as shown on your ID and phone number. After placing your order, please use the EZ Way app to notify Taiwan customs that you have an incoming parcel. If we need these details, we will email you directly.
Changes, cancellations and dispatch requests.
If your order has not been dispatched, we will do our best to help change a style, size or delivery address. Please contact customer care immediately by email at info@dzage.com, Instagram or WhatsApp. Once an order has been dispatched, changes are not permitted apart from a delivery-address change; any additional delivery fee is not covered by D'zage.
Additional discounts, store credits and gift cards cannot be applied after an order has been placed.
We can cancel an order before the parcel is dispatched. A 5% non-refundable fee is deducted from the original order total to cover transaction costs, including card-processing, platform-payment and exchange-rate fees. Once an order has been dispatched, it cannot be cancelled; you may instead return it as a regular return, with delivery paid by the sender.
Please allow 1–3 business days for processing and fulfilment after placing an order. If three days have passed without an update, please contact us through Instagram and we will be happy to help.
Yes. If you have a special dispatch request, contact us as soon as possible and we will try our best to accommodate it.
If delivery information is incomplete, we will make several attempts to contact you using the email address provided with your order. Once we receive the missing details, we will update the order and dispatch it as soon as possible. If we do not receive a response within three months of the original order date, the order is automatically cancelled and is not eligible for a refund.
A clear guide to return eligibility, exchanges and refunds.
Yes. We offer 7-day money-back returns from the date you receive your item(s), subject to the return requirements below.
Size and style exchanges are available to Hong Kong and Macau customers. For an eligible exchange, we cover both the return and replacement delivery fees. Complete the exchange form and send the item to our return address marked “Paid at Arrival”.
Complete the Return & Exchange form included in your parcel and send it, together with the item(s), back to us via SF Express or SingPost. We aim to process refunds within 5–10 business days after the item reaches our warehouse; exchanges are processed within 1–3 business days after delivery to us.
For returns, delivery costs are non-refundable—please send your parcel “Paid at Dispatch”. For exchanges, please send it “Paid at Arrival”. Singapore customers may receive return-shipping reimbursement as store credit.
A form is included with every order. If yours is missing, you can download the Return & Exchange form here.
Returned items must be in their original condition, without damage or stains, and with every tag intact. We reserve the right to reject a refund or exchange if an item is not returned in its original condition.
Archive Sale and clearance pieces marked with an asterisk (*) in the product title are non-refundable. All other pieces are eligible for return, provided they meet the applicable requirements.
Refunds are returned to the original payment method used for the order. For example, payments made with Mastercard are refunded to the same Mastercard. After a return is delivered to us, refunds are normally processed within 5–7 working days; please allow additional time for your payment provider to complete the transaction.
Your refund is based on the final item price paid. If returning an item means that your remaining order no longer meets a promotion’s minimum requirement, the promotion value that no longer applies is deducted from the refundable amount. This includes offers such as free shipping, “Buy 2 Items Get 20% Off” and “Buy 3 Items Get 30% Off”.
For example, if three items received a 30% promotion and one is returned, the remaining two items receive the next best applicable promotion (for example, 20%), and the refund is the difference between the original checkout total and the recalculated eligible order total. Return-shipping costs are non-refundable.
You may exchange an item for available styles with a higher total value; we will help create a separate order for the difference. If the replacement item(s) total less than the item(s) returned, the difference is non-refundable.
How automatic offers, discounts and returns work.
During an automatic promotion, the discount is applied at checkout—no code or login is required. Simply add your pieces to cart and the eligible saving will appear.
During a current automatic promotion, only the discount automatically applied at checkout can be used. No additional code is needed.
Yes. D+ Rewards store credits can be used in addition to an eligible automatic discount, unless the order includes a pre-order style (see D+ Rewards below).
Yes. Promotional pieces follow the same 7-day return and exchange policy, provided they are unworn and in their original packaging. If a return brings the remaining order below a free-shipping or promotion threshold, that benefit no longer applies when the refund is calculated.
Simple care guidance to help your pieces look their best.
After trying on your pieces and confirming the fit, we recommend giving them a gentle wash before their first wear. This helps set colours and reduce the possibility of dye transfer onto other garments or skin.
To preserve the quality of your item, please follow the care label. D'zage cannot be responsible for damage caused by dye bleeding, shrinkage or wear resulting from care instructions not being followed.
Payment methods and checkout details.
We accept most common credit and debit cards and local payment options. Available methods for your location appear at checkout once you enter your address.
No. D'zage covers transaction fees regardless of the payment method you choose.
A little thank-you for shopping and sharing your feedback.
Yes. D+ Loyalty Rewards lets you earn store credits when you shop, leave feedback and follow us on Instagram. Learn more about D+ Rewards.
Create an account or place an order to join. You can earn a 3% rebate in store credits on every purchase, plus HK$10 in store credits for each review you leave after placing an order. Credits can be redeemed on a future order.
Yes. Enter your store-credit code at checkout to combine it with an eligible discount.
Store credits cannot be applied to orders that include pre-order styles because of a system limitation. You may see the message “Gift cards are not supported with deferred purchase options”. If this happens, please contact us through Instagram or by email at info@dzage.com and we will help.
Points are valid for six months. If your points have just expired, please contact us as soon as possible and we will try to help recover them.
If you still need help, our customer care team is happy to assist.
You can reach us through website chat, WhatsApp, Instagram or email. For the quickest help with an existing order, please include your order number and the email address used at checkout.
Customer care operating hours are Monday to Friday, 10:00 AM–6:00 PM (Hong Kong time).
Our customer care team is here to help with your order, delivery or return.
Monday–Friday · 10:00 AM–6:00 PM · Hong Kong time
Operated by Omnify Retail Group Limited
Room 1, 23/F, EW International Tower, 120 Texaco Road, Tsuen Wan, New Territories, Hong Kong
